terms-and-conditions


Last updated: 14 June 2016

TERMS AND CONDITIONS

Welcome to xzqt.com.sg website terms and conditions for use. These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. When we refer to “you” and “your” we mean the user of XZQT Shop Online and purchase of the goods. "XZQT" means The Executive Home Store Pte Ltd. 

The information contained in this website is for general information only. Its contents are subject to change without prior notice.

XZQT will not be liable for any risk that may ensue from the use of this website. It is your responsibility to ensure that the products, services, and information found in this website are appropriate and suitable for your needs and purposes.

The appearance, design, layout, and graphics of this website are owned by and licensed to XZQT. Reproduction of them without prior written permission from XZQT is prohibited and may result in legal action.

Trademarks used that are not owned by or licensed to XZQT are acknowledged in this website.

Unauthorized use of this website may result in criminal or civil liability.

By using the website even if you don’t buy any goods, you also agree to be bound by these terms and conditions.

The use of this website and whatever dispute may arise from such use are subject to the laws of Singapore and Malaysia.

It is your responsibility to ensure that your login details, passwords and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.


GST (Goods and Services Tax)

XZQT Shop Online purchase is subject to GST. 


Price

XZQT Shop Online endeavors to offer you competitive prices on all products. XZQT reserves the right to change prices of products displayed at the XZQT Shop Online at any time. All prices are in Singapore dollars. Every effort is made to ensure that the prices shown are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you an option of reconfirming your order at the correct price or cancelling your order. If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as possible.


Product Imagery, Color, Dimension, and Configuration

We try to make sure that all information on the XZQT Shop Online website, including descriptions of our goods and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the XZQT Shop Online website as soon as reasonably possible and if we think that such an error has affected your order we will try to let you know as soon as possible. 

You should bear in mind that buying goods over the Internet provides a different shopping experience from buying in-store. In particular you should be aware that the colors of goods as shown on the website will depend on many factors including your display settings; the sizes and shapes of the goods may differ in actual from how they appear on your screen. We provide estimated dimensions and measurements in the description of the goods and it is your responsibility to check that the actual size of each item is suitable for your purpose; pictures and images on the website are for illustration purposes only. Dimensions stated are just estimates and standard deviations are normal. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description.

We have gone to great length to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course, be limited by the screen settings of your own monitor screen. If an exact color match is vital, we recommend you order a sample swatch or contact us.

Where there are accessories or furnishings included in the product image, they are used purely for illustration purposes and will not be included in the final sale of the product. 

Dimensions and configurations can have a small difference from the information stated in the description but we are always ensuring that whatever dimension or configurations we stated as accurate as possible.

If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email or letter.


Links to Other Websites

Our Service may contain links to third party websites or services that are not owned or controlled by XZQT.

Links to other networking sites that may be found in this website are put in place for your convenience and to provide more information. However, this does not mean that these sites are endorsed. The contents of linked website are not the responsibility of XZQT. Links to this website may not be placed in other websites without the written approval of XZQT.

XZQT has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. XZQT shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of third party websites or services that you visit.


Delivery of the Goods 

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.

You should receive a call from our company within 10 working days from date of your online purchase. If you did not receive any call from us, kindly give us a call at +65 6779 7100 for sales. Order will only be confirmed and processed upon receipt of payment and acknowledgement by XZQT. 

Delivery charges per sales order will be charged for the delivery and added to the price of your goods and reflected in your sales order. All goods purchased from us will only be delivered to addresses within Singapore and Malaysia. Date of delivery is estimated only and subject to rescheduling and reconfirmation. Please call us at +65 6779 7100 (Singapore) or +603 7724 1880 (Malaysia) if have not heard from us with regards the confirmation of delivery date and timings.

Delivery is only available from Monday to Friday, excluding Public Holidays. To get a fastest reply to arrange delivery, you may call +65 6779 7100 or email us at enquire@xzqt.com.sg. 

Delivery will take place at the delivery address specified by you and as stated on the order. You are responsible to ensure that goods ordered can be delivered to an accessible location. You are responsible for ensuring that we are able to make delivery to the delivery address and that you are available to accept delivery at this address on the delivery date. If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own.

On delivery, you will be asked to examine and check the conditions of the goods. You will be asked to sign the delivery order form confirming that the delivery has taken place and the goods are received in good condition. Once the goods have been delivered to you or your representative and the orders are fully paid, you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction. Warehousing charges will be imposed by The Company for goods not taken after the specified date of delivery.

Availability

Sometimes, items are for a variety of reasons temporarily unavailable. If product you have ordered is out of stock, we will dispatch the rest of you order as normal, and place the out of stock item on back order. We will advise you when the stock will arrive and arrange a later delivery date for these items.

Payment

We ask payment in advance of delivery. If you are shopping from outside Singapore, your card companies will covert the transaction into your own currency. This does not mean we have accepted your order. 

We will contact you if we have any problems taking payment from the card details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible.

Cancellations, Variations, Replacements & Returns

No cancellations or variation of sales order are allowed. Goods sold are not returnable and deposit/payments are non-refundable.

Although we hope to be able to supply all goods ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.

No Variation of orders are allowed unless approved by The Company. Which case there is a 20% variation charge.

XZQT reserves the right to refund the customer should the item(s) ordered be discontinued before delivery.

It is your responsibility to ensure that goods ordered can be delivered to an accessible location within Singapore and Malaysia.


Product Warranty

XZQT makes no warranties except those stated in the warranty card supplied with your goods. XZQT will replace parts or repair the goods purchased if damages are due to manufacturing defects. Damages due to negligence of the buyer are absolutely not covered by any warranty. Any manufacturer defect discovered during delivery is subject for inspection, investigation, and approval by XZQT, before replacement.


Disclaimers

Under no circumstances shall XZQT be liable for any direct, indirect, incidental, special, or consequential damages that may result from your use of or inability to use the XZQT Shop Online, including but not limited to reliance by you on any information obtained from the XZQT Shop Online that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the XZQT Shop Online. 


Update of Personal Information

It is your responsibility to update your mailing and delivery addresses, email address and contact details provided under “My Account”. XZQT accepts no liability for any false information provided.   Any change of mailing and/or delivery address and other personal information will not be entertained. We shall have returned your call to verify your identity and to do the correct process of updating your address. Alternatively, you can login under “My Account” to personally update those aforementioned addresses.

XZQT will take all-reasonable precautions to keep the details of your order and payment secure but unless xzqt.com.sg is negligent, we will not be liable for unauthorized access to information supplied by you.


Termination of Account

We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms & Conditions.

All provisions of the Terms & Conditions, which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Governing Law

These terms shall be governed and construed in accordance with the laws of Singapore & Malaysia.


Updates or Changes to this Terms and Conditions

We reserve the right to amend vary and change these terms and conditions at our discretion at any time without any notice. Each time you use the XZQT Shop Online, please visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. Your continued use of the XZQT Shop Online and submission of sales order or other request to us shall be construed as your acceptance of any such amendments, updates, or changes to these terms and conditions.